庐山游客服务中心举办“服务质量提升”全员培训班
<!----><style type="text/css">html{font-size:375%}</style><link href="https://img.shanglushan.com/app/static/publish/css/style.css?v=1605251010485" rel="stylesheet" position="1" data-qf-origin="/static/publish/css/style.css?v=1605251010485"><div class="preview_article "> <!----> <section class="" style="margin: 0px; padding: 0px; color: #333333; font-family: -apple-system, BlinkMacSystemFont, 'Helvetica Neue', 'PingFang SC', 'Hiragino Sans GB', 'Microsoft YaHei UI', 'Microsoft YaHei', Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-align: justify; background-color: #ffffff; box-sizing: border-box !important; overflow-wrap: break-word !important;"><section style="margin: 0px; padding: 0px; box-sizing: border-box; overflow-wrap: break-word !important;"><section class="" style="margin: 0px; padding: 0px; box-sizing: border-box; overflow-wrap: break-word !important;"><section class="" style="margin: 10px 0px; padding: 0px; box-sizing: border-box; overflow-wrap: break-word !important;"><section class="" style="margin: 1em 0px 0px; padding: 0px; box-sizing: border-box; width: 368.009px; display: inline-block; overflow-wrap: break-word !important;"><section class="" style="margin: -2.6em 0px 0px 7.35532px; padding: 0px; box-sizing: border-box; border: 2px solid #f96e57; text-align: center; width: 353.287px; float: left; height: 3em; line-height: 3em; overflow-wrap: break-word !important;"><p style="clear: both; min-height: 1em; box-sizing: border-box !important; overflow-wrap: break-word !important;"><strong style="margin: 0px; padding: 0px; box-sizing: border-box !important; overflow-wrap: break-word !important;">游客服务中心举办“服务质量提升”</strong><strong style="margin: 0px; padding: 0px; box-sizing: border-box !important; overflow-wrap: break-word !important;">全员培训班</strong></p><section style="margin: 0px; padding: 0px; box-sizing: border-box; overflow-wrap: break-word !important;"></section></section></section><section class="" style="margin: 0px; padding: 0px; box-sizing: border-box; clear: both; overflow-wrap: break-word !important;"></section></section></section></section></section><p style="clear: both; min-height: 1em; color: #333333; font-family: -apple-system, BlinkMacSystemFont, 'Helvetica Neue', 'PingFang SC', 'Hiragino Sans GB', 'Microsoft YaHei UI', 'Microsoft YaHei', Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; background-color: #ffffff; text-align: center; box-sizing: border-box !important; overflow-wrap: break-word !important;"> </p><p style="clear: both; min-height: 1em; color: #333333; font-family: -apple-system, BlinkMacSystemFont, 'Helvetica Neue', 'PingFang SC', 'Hiragino Sans GB', 'Microsoft YaHei UI', 'Microsoft YaHei', Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; background-color: #ffffff; text-indent: 2em; box-sizing: border-box !important; overflow-wrap: break-word !important;">为进一步提升庐山游客服务中心的服务水平，促进各项服务规范化、优质化、制度化，游客服务中心举办“服务质量提升”全员培训班，游客服务中心全体干部职工，包括一线工作人员、行政人员、保安及停车场管理员分两批参加培训。4月13日，第一期“服务质量提升”全员培训班开班。中心书记刘荒参加了动员讲话，培训班邀请了九江银行讲师授课，中心副主任徐亮就游客服务中心的工作规范和考核制度进行了解读。</p><p class="qf_image big noneditable" contenteditable="false"><img src="https://img.shanglushan.com/app/front2_0_Fm70M-Iyj_SzEnBv9trTwjDRkAxn.1618305090.jpg?watermark/3/image/aHR0cDovL3BpYy5hcHAuc2hhbmdsdXNoYW4uY29tL2FkbWluX0ZyeUpxNm1ZVDZaczFFclpPN1A5c1B5SENMdkcucG5n/dissolve/70/gravity/SouthEast/dx/10/dy/65/text/QEDmiJHlsLHmmK_miJE=/fontsize/400/dissolve/70/gravity/SouthEast/fill/I2ZmZmZmZg==/font/5b6u6L2v6ZuF6buR/dx/10/dy/35" alt="" width="1080" height="810" data-qf-origin="front2_0_Fm70M-Iyj_SzEnBv9trTwjDRkAxn.1618305090.jpg?watermark/3/image/aHR0cDovL3BpYy5hcHAuc2hhbmdsdXNoYW4uY29tL2FkbWluX0ZyeUpxNm1ZVDZaczFFclpPN1A5c1B5SENMdkcucG5n/dissolve/70/gravity/SouthEast/dx/10/dy/65/text/QEDmiJHlsLHmmK_miJE=/fontsize/400/dissolve/70/gravity/SouthEast/fill/I2ZmZmZmZg==/font/5b6u6L2v6ZuF6buR/dx/10/dy/35" /></p><p class="empty_paragraph"> </p><p class="qf_image big noneditable" contenteditable="false"><img src="https://img.shanglushan.com/app/front2_0_FjeVeTjjJYjquTlss5q7n4Bxrp1I.1618305090.jpg?watermark/3/image/aHR0cDovL3BpYy5hcHAuc2hhbmdsdXNoYW4uY29tL2FkbWluX0ZyeUpxNm1ZVDZaczFFclpPN1A5c1B5SENMdkcucG5n/dissolve/70/gravity/SouthEast/dx/10/dy/65/text/QEDmiJHlsLHmmK_miJE=/fontsize/400/dissolve/70/gravity/SouthEast/fill/I2ZmZmZmZg==/font/5b6u6L2v6ZuF6buR/dx/10/dy/35" alt="" width="1080" height="810" data-qf-origin="front2_0_FjeVeTjjJYjquTlss5q7n4Bxrp1I.1618305090.jpg?watermark/3/image/aHR0cDovL3BpYy5hcHAuc2hhbmdsdXNoYW4uY29tL2FkbWluX0ZyeUpxNm1ZVDZaczFFclpPN1A5c1B5SENMdkcucG5n/dissolve/70/gravity/SouthEast/dx/10/dy/65/text/QEDmiJHlsLHmmK_miJE=/fontsize/400/dissolve/70/gravity/SouthEast/fill/I2ZmZmZmZg==/font/5b6u6L2v6ZuF6buR/dx/10/dy/35" /></p><p><span style="color: #333333; font-family: -apple-system, BlinkMacSystemFont, 'Helvetica Neue', 'PingFang SC', 'Hiragino Sans GB', 'Microsoft YaHei UI', 'Microsoft YaHei', Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-indent: 34px; background-color: #ffffff;">开班仪式上，刘荒同志从自觉站位、不能缺位、争先进位，找准定位四个方面阐述了为什么要提升服务质量，围绕如何提升服务质量提出了转变格局、服务大局、合理调度、科学规划、加强督查五个方面的要求。</span></p><p class="qf_image big noneditable" contenteditable="false"><img src="https://img.shanglushan.com/app/front2_0_FjymV4v5ukSk6GyhxIwATonSoLqd.1618305120.jpg?watermark/3/image/aHR0cDovL3BpYy5hcHAuc2hhbmdsdXNoYW4uY29tL2FkbWluX0ZyeUpxNm1ZVDZaczFFclpPN1A5c1B5SENMdkcucG5n/dissolve/70/gravity/SouthEast/dx/10/dy/65/text/QEDmiJHlsLHmmK_miJE=/fontsize/400/dissolve/70/gravity/SouthEast/fill/I2ZmZmZmZg==/font/5b6u6L2v6ZuF6buR/dx/10/dy/35" alt="" width="1080" height="810" data-qf-origin="front2_0_FjymV4v5ukSk6GyhxIwATonSoLqd.1618305120.jpg?watermark/3/image/aHR0cDovL3BpYy5hcHAuc2hhbmdsdXNoYW4uY29tL2FkbWluX0ZyeUpxNm1ZVDZaczFFclpPN1A5c1B5SENMdkcucG5n/dissolve/70/gravity/SouthEast/dx/10/dy/65/text/QEDmiJHlsLHmmK_miJE=/fontsize/400/dissolve/70/gravity/SouthEast/fill/I2ZmZmZmZg==/font/5b6u6L2v6ZuF6buR/dx/10/dy/35" /></p><p><span style="color: #333333; font-family: -apple-system, BlinkMacSystemFont, 'Helvetica Neue', 'PingFang SC', 'Hiragino Sans GB', 'Microsoft YaHei UI', 'Microsoft YaHei', Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-indent: 34px; background-color: #ffffff;">刘荒同志要求，本次培训的内容就是我们今后工作规范和努力方向。既是一次业务培训会，也是一次思想动员会，同时也是一次对庐山管理局“乘势而上、再创辉煌”精神的贯彻落实会。</span></p><p class="qf_image big noneditable" contenteditable="false"><img src="https://img.shanglushan.com/app/front2_0_FnmF8ndDVBmXPTosBWetJZnOp3u7.1618305151.jpg?watermark/3/image/aHR0cDovL3BpYy5hcHAuc2hhbmdsdXNoYW4uY29tL2FkbWluX0ZyeUpxNm1ZVDZaczFFclpPN1A5c1B5SENMdkcucG5n/dissolve/70/gravity/SouthEast/dx/10/dy/65/text/QEDmiJHlsLHmmK_miJE=/fontsize/400/dissolve/70/gravity/SouthEast/fill/I2ZmZmZmZg==/font/5b6u6L2v6ZuF6buR/dx/10/dy/35" alt="" width="960" height="1280" data-qf-origin="front2_0_FnmF8ndDVBmXPTosBWetJZnOp3u7.1618305151.jpg?watermark/3/image/aHR0cDovL3BpYy5hcHAuc2hhbmdsdXNoYW4uY29tL2FkbWluX0ZyeUpxNm1ZVDZaczFFclpPN1A5c1B5SENMdkcucG5n/dissolve/70/gravity/SouthEast/dx/10/dy/65/text/QEDmiJHlsLHmmK_miJE=/fontsize/400/dissolve/70/gravity/SouthEast/fill/I2ZmZmZmZg==/font/5b6u6L2v6ZuF6buR/dx/10/dy/35" /></p><p><span style="color: #333333; font-family: -apple-system, BlinkMacSystemFont, 'Helvetica Neue', 'PingFang SC', 'Hiragino Sans GB', 'Microsoft YaHei UI', 'Microsoft YaHei', Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-indent: 34px; background-color: #ffffff;">刘荒同志强调，以此次培训动员为起点，迅速行动起来，从大局着眼，从小处着手，牢固树立“以游客为中心，以服务为核心”的理念，全面提升游客服务质量，全面树立中心形象，为争得游客服务中心在庐山的第一窗口，第一形象而努力奋斗。</span></p><p class="qf_image big noneditable" contenteditable="false"><img src="https://img.shanglushan.com/app/front2_0_FiRmahd3darhPiCO5E1MDlpBSwYJ.1618305210.jpg?watermark/3/image/aHR0cDovL3BpYy5hcHAuc2hhbmdsdXNoYW4uY29tL2FkbWluX0ZyeUpxNm1ZVDZaczFFclpPN1A5c1B5SENMdkcucG5n/dissolve/70/gravity/SouthEast/dx/10/dy/65/text/QEDmiJHlsLHmmK_miJE=/fontsize/400/dissolve/70/gravity/SouthEast/fill/I2ZmZmZmZg==/font/5b6u6L2v6ZuF6buR/dx/10/dy/35" alt="" width="960" height="1280" data-qf-origin="front2_0_FiRmahd3darhPiCO5E1MDlpBSwYJ.1618305210.jpg?watermark/3/image/aHR0cDovL3BpYy5hcHAuc2hhbmdsdXNoYW4uY29tL2FkbWluX0ZyeUpxNm1ZVDZaczFFclpPN1A5c1B5SENMdkcucG5n/dissolve/70/gravity/SouthEast/dx/10/dy/65/text/QEDmiJHlsLHmmK_miJE=/fontsize/400/dissolve/70/gravity/SouthEast/fill/I2ZmZmZmZg==/font/5b6u6L2v6ZuF6buR/dx/10/dy/35" /></p><p><span style="color: #333333; font-family: -apple-system, BlinkMacSystemFont, 'Helvetica Neue', 'PingFang SC', 'Hiragino Sans GB', 'Microsoft YaHei UI', 'Microsoft YaHei', Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-indent: 34px; background-color: #ffffff;">九江银行讲师以《优质服务基础导入》、《如何理解服务对象的诉求》为主题剖析一线职工如何立足岗位做好服务，就服务内容、服务机制、仪容仪表、服务用语、物品摆放、服务行为、投诉受理和处理等方面进行了详细的解读。</span></p><p class="qf_image big noneditable" contenteditable="false"><img src="https://img.shanglushan.com/app/front2_0_FvNbnR4rBzdUOhwKc6c0QaCexmtY.1618305241.jpg?watermark/3/image/aHR0cDovL3BpYy5hcHAuc2hhbmdsdXNoYW4uY29tL2FkbWluX0ZyeUpxNm1ZVDZaczFFclpPN1A5c1B5SENMdkcucG5n/dissolve/70/gravity/SouthEast/dx/10/dy/65/text/QEDmiJHlsLHmmK_miJE=/fontsize/400/dissolve/70/gravity/SouthEast/fill/I2ZmZmZmZg==/font/5b6u6L2v6ZuF6buR/dx/10/dy/35" alt="" width="1080" height="810" data-qf-origin="front2_0_FvNbnR4rBzdUOhwKc6c0QaCexmtY.1618305241.jpg?watermark/3/image/aHR0cDovL3BpYy5hcHAuc2hhbmdsdXNoYW4uY29tL2FkbWluX0ZyeUpxNm1ZVDZaczFFclpPN1A5c1B5SENMdkcucG5n/dissolve/70/gravity/SouthEast/dx/10/dy/65/text/QEDmiJHlsLHmmK_miJE=/fontsize/400/dissolve/70/gravity/SouthEast/fill/I2ZmZmZmZg==/font/5b6u6L2v6ZuF6buR/dx/10/dy/35" /></p><p><span style="color: #333333; font-family: -apple-system, BlinkMacSystemFont, 'Helvetica Neue', 'PingFang SC', 'Hiragino Sans GB', 'Microsoft YaHei UI', 'Microsoft YaHei', Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; text-indent: 34px; background-color: #ffffff;">下午，学习了《庐山游客服务中心服务规范化建设考核评价》、《庐山风景名胜区游客服务中心服务规范</span></p><p class="qf_image big noneditable" contenteditable="false"><img src="https://img.shanglushan.com/app/front2_0_FnFpQtEvbK20D3kOwkB7boMpVq5w.1618305301.jpg?watermark/3/image/aHR0cDovL3BpYy5hcHAuc2hhbmdsdXNoYW4uY29tL2FkbWluX0ZyeUpxNm1ZVDZaczFFclpPN1A5c1B5SENMdkcucG5n/dissolve/70/gravity/SouthEast/dx/10/dy/65/text/QEDmiJHlsLHmmK_miJE=/fontsize/400/dissolve/70/gravity/SouthEast/fill/I2ZmZmZmZg==/font/5b6u6L2v6ZuF6buR/dx/10/dy/35" alt="" width="1080" height="810" data-qf-origin="front2_0_FnFpQtEvbK20D3kOwkB7boMpVq5w.1618305301.jpg?watermark/3/image/aHR0cDovL3BpYy5hcHAuc2hhbmdsdXNoYW4uY29tL2FkbWluX0ZyeUpxNm1ZVDZaczFFclpPN1A5c1B5SENMdkcucG5n/dissolve/70/gravity/SouthEast/dx/10/dy/65/text/QEDmiJHlsLHmmK_miJE=/fontsize/400/dissolve/70/gravity/SouthEast/fill/I2ZmZmZmZg==/font/5b6u6L2v6ZuF6buR/dx/10/dy/35" /></p><p style="clear: both; min-height: 1em; color: #333333; font-family: -apple-system, BlinkMacSystemFont, 'Helvetica Neue', 'PingFang SC', 'Hiragino Sans GB', 'Microsoft YaHei UI', 'Microsoft YaHei', Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; background-color: #ffffff; text-indent: 2em; box-sizing: border-box !important; overflow-wrap: break-word !important;">中心副书记、副主任卢采盛做结业仪式讲话，卢采盛同志指出，这次全员培训呈现了时间紧凑、内容丰富、秩序良好三个方面的特点，取得了转变了观念、增长了知识、明确了要求三个方面的成效，卢采盛同志对全体参训人员，提出了要学以致用，要勇于争先，要严于律己三个方面的希望。卢采盛同志要求，要认真贯彻落实李甫勇书记三月九日调研座谈会、四月八日“乘势而上、再创辉煌”工作动员会的会议精神，开展岗位设置、组织评先评优、实施绩效考核、完善服务设施，通过多措并举，打好“组合拳”，大力提升服务水平，不断提高游客的满意度和美誉度，为进一步唱响“庐山天下悠”品牌，争得庐山应有地位做出更大贡献！</p><p style="clear: both; min-height: 1em; color: #333333; font-family: -apple-system, BlinkMacSystemFont, 'Helvetica Neue', 'PingFang SC', 'Hiragino Sans GB', 'Microsoft YaHei UI', 'Microsoft YaHei', Arial, sans-serif; font-size: 17px; letter-spacing: 0.544px; background-color: #ffffff; text-indent: 2em; box-sizing: border-box !important; overflow-wrap: break-word !important;">参训人员边听边记，兴趣盎然，不时响起阵阵掌声。大家纷纷表示，此次专题培训班，内容丰富、生动透彻、意义重大，将依照游客服务中各项服务规范的要求，以更加饱满的热情、更高的工作标准、更扎实的工作作风积极投入到工作中。源自庐山门票管处</p> <!----></div>
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