【三大专项行动】一笔一划三页纸，“无声”调解胜“有声”
<!----><style type="text/css">html{font-size:375%}</style><link href="https://pic.app.shanglushan.com/static/publish/css/style.css?v=1605251010499" rel="stylesheet" position="1" data-qf-origin="/static/publish/css/style.css?v=1605251010499"><!-- 付费贴--> <div class="preview_article "> <!----> <p class="empty_paragraph"> </p><p>长期以来</p><p>庐山公安局云中派出所</p><p>以“云闪调”工作法为抓手</p><p>探索建立涉旅警情快速调节机制</p><p>努力使发生在景区的矛盾纠纷</p><p>“足不出山”、就地化解</p><p> </p><p class="empty_paragraph"> </p><p class="qf_image big noneditable" contenteditable="false"><img src="https://pic.app.shanglushan.com/forum/20231016072241front2_0_129290_FtfDrYodxkUCqK2_W3FBdQdo-w1p.jpg?watermark/3/image/aHR0cDovL3BpYy5hcHAuc2hhbmdsdXNoYW4uY29tL2FkbWluX0ZyeUpxNm1ZVDZaczFFclpPN1A5c1B5SENMdkcucG5n/dissolve/70/gravity/SouthEast/dx/10/dy/65/text/QOW6kOWxseWwj-S6uueJqQ==/fontsize/400/dissolve/70/gravity/SouthEast/fill/I2ZmZmZmZg==/font/5b6u6L2v6ZuF6buR/dx/10/dy/35" alt="" width="1080" height="810" data-qf-origin="forum/20231016072241front2_0_129290_FtfDrYodxkUCqK2_W3FBdQdo-w1p.jpg?watermark/3/image/aHR0cDovL3BpYy5hcHAuc2hhbmdsdXNoYW4uY29tL2FkbWluX0ZyeUpxNm1ZVDZaczFFclpPN1A5c1B5SENMdkcucG5n/dissolve/70/gravity/SouthEast/dx/10/dy/65/text/QOW6kOWxseWwj-S6uueJqQ==/fontsize/400/dissolve/70/gravity/SouthEast/fill/I2ZmZmZmZg==/font/5b6u6L2v6ZuF6buR/dx/10/dy/35" /></p><p> </p><p> </p><p>一支笔</p><p>几张写满字的纸</p><p>和简单的手势</p><p>架起了民警和当事人之间沟通的桥梁</p><p>历经近三小时</p><p>民警完成了一场特殊的调解</p><p>收获了“无声的点赞”</p><p> </p><p>近日</p><p>庐山公安局云中派出所</p><p>接到景区工作人员报警</p><p>称两伙游客因排队发生纠纷</p><p>民警迅速赶到现场</p><p>发现双方情绪激动</p><p class="qf_image big noneditable" contenteditable="false"><img src="https://pic.app.shanglushan.com/forum/20231016072257front2_0_129290_FsLEWonprOo5tpWP-D55uny9gq63.jpg?watermark/3/image/aHR0cDovL3BpYy5hcHAuc2hhbmdsdXNoYW4uY29tL2FkbWluX0ZyeUpxNm1ZVDZaczFFclpPN1A5c1B5SENMdkcucG5n/dissolve/70/gravity/SouthEast/dx/10/dy/65/text/QOW6kOWxseWwj-S6uueJqQ==/fontsize/400/dissolve/70/gravity/SouthEast/fill/I2ZmZmZmZg==/font/5b6u6L2v6ZuF6buR/dx/10/dy/35" alt="" width="1080" height="810" data-qf-origin="forum/20231016072257front2_0_129290_FsLEWonprOo5tpWP-D55uny9gq63.jpg?watermark/3/image/aHR0cDovL3BpYy5hcHAuc2hhbmdsdXNoYW4uY29tL2FkbWluX0ZyeUpxNm1ZVDZaczFFclpPN1A5c1B5SENMdkcucG5n/dissolve/70/gravity/SouthEast/dx/10/dy/65/text/QOW6kOWxseWwj-S6uueJqQ==/fontsize/400/dissolve/70/gravity/SouthEast/fill/I2ZmZmZmZg==/font/5b6u6L2v6ZuF6buR/dx/10/dy/35" /></p><p> </p><p>其中一方不停打着手语</p><p>想与民警交流</p><p>经询问工作人员得知</p><p>双方为来山游玩的</p><p>香港聋哑人旅游团</p><p>和七十多岁的“夕阳”团</p><p>双方因排队乘车发生了纠纷</p><p>双方皆为特殊群体</p><p>若不及时处理好矛盾</p><p>势必会给双方接下来的旅程带来很大影响</p><p>民警迅速启动“云闪调”工作法</p><p>将双方带至派出所进行调解</p><p class="qf_image big noneditable" contenteditable="false"><img src="https://pic.app.shanglushan.com/forum/20231016072305front2_0_129290_FoPHZrZ8xbPDoVSZRtSQNGVDCKqc.jpg?watermark/3/image/aHR0cDovL3BpYy5hcHAuc2hhbmdsdXNoYW4uY29tL2FkbWluX0ZyeUpxNm1ZVDZaczFFclpPN1A5c1B5SENMdkcucG5n/dissolve/70/gravity/SouthEast/dx/10/dy/65/text/QOW6kOWxseWwj-S6uueJqQ==/fontsize/400/dissolve/70/gravity/SouthEast/fill/I2ZmZmZmZg==/font/5b6u6L2v6ZuF6buR/dx/10/dy/35" alt="" width="640" height="363" data-qf-origin="forum/20231016072305front2_0_129290_FoPHZrZ8xbPDoVSZRtSQNGVDCKqc.jpg?watermark/3/image/aHR0cDovL3BpYy5hcHAuc2hhbmdsdXNoYW4uY29tL2FkbWluX0ZyeUpxNm1ZVDZaczFFclpPN1A5c1B5SENMdkcucG5n/dissolve/70/gravity/SouthEast/dx/10/dy/65/text/QOW6kOWxseWwj-S6uueJqQ==/fontsize/400/dissolve/70/gravity/SouthEast/fill/I2ZmZmZmZg==/font/5b6u6L2v6ZuF6buR/dx/10/dy/35" /></p><p> </p><p>▲民警将双方带回所进行调解</p><p>因高龄老人存在心脏病、高血压的情况</p><p>民警为情绪激动的老年人递上热水</p><p>耐心安抚并讲明道理</p><p>针对聋哑旅行团特殊情况</p><p>民警尽量放慢节奏</p><p>用“纸笔+手势”的交流方式</p><p>讲明事情的来龙去脉和利害关系</p><p class="qf_image big noneditable" contenteditable="false"><img src="https://pic.app.shanglushan.com/forum/20231016072317front2_0_129290_Fv8zkGH2kpk2fV22T5WKpl3zQWK5.jpg?watermark/3/image/aHR0cDovL3BpYy5hcHAuc2hhbmdsdXNoYW4uY29tL2FkbWluX0ZyeUpxNm1ZVDZaczFFclpPN1A5c1B5SENMdkcucG5n/dissolve/70/gravity/SouthEast/dx/10/dy/65/text/QOW6kOWxseWwj-S6uueJqQ==/fontsize/400/dissolve/70/gravity/SouthEast/fill/I2ZmZmZmZg==/font/5b6u6L2v6ZuF6buR/dx/10/dy/35" alt="" width="1220" height="677" data-qf-origin="forum/20231016072317front2_0_129290_Fv8zkGH2kpk2fV22T5WKpl3zQWK5.jpg?watermark/3/image/aHR0cDovL3BpYy5hcHAuc2hhbmdsdXNoYW4uY29tL2FkbWluX0ZyeUpxNm1ZVDZaczFFclpPN1A5c1B5SENMdkcucG5n/dissolve/70/gravity/SouthEast/dx/10/dy/65/text/QOW6kOWxseWwj-S6uueJqQ==/fontsize/400/dissolve/70/gravity/SouthEast/fill/I2ZmZmZmZg==/font/5b6u6L2v6ZuF6buR/dx/10/dy/35" /></p><p> </p><p>▲民警用纸笔与当事人沟通为了尽快让双方冰释前嫌</p><p>民警用文字反复“劝说”</p><p>耗时3小时的“无声”调解</p><p>满满3页纸的说情说理</p><p>双方高涨的情绪在民警的一笔一划中</p><p>逐渐趋于平静</p><p class="empty_paragraph"> </p><p> </p><p>▲当事人情绪逐渐平和</p><p>在民警耐心地“说”完法律法规后</p><p>聋哑方当事人双手合十</p><p>并拍了拍民警的肩膀</p><p>民警瞬间领会了意思</p><p>并且显得格外欣喜</p><p class="empty_paragraph"> </p><p class="qf_image big noneditable" contenteditable="false"><img src="https://pic.app.shanglushan.com/forum/20231016072346front2_0_129290_Fnlkgia3jYqf3mpwJFLiZnE3v6w-.jpg?watermark/3/image/aHR0cDovL3BpYy5hcHAuc2hhbmdsdXNoYW4uY29tL2FkbWluX0ZyeUpxNm1ZVDZaczFFclpPN1A5c1B5SENMdkcucG5n/dissolve/70/gravity/SouthEast/dx/10/dy/65/text/QOW6kOWxseWwj-S6uueJqQ==/fontsize/400/dissolve/70/gravity/SouthEast/fill/I2ZmZmZmZg==/font/5b6u6L2v6ZuF6buR/dx/10/dy/35" alt="" width="855" height="641" data-qf-origin="forum/20231016072346front2_0_129290_Fnlkgia3jYqf3mpwJFLiZnE3v6w-.jpg?watermark/3/image/aHR0cDovL3BpYy5hcHAuc2hhbmdsdXNoYW4uY29tL2FkbWluX0ZyeUpxNm1ZVDZaczFFclpPN1A5c1B5SENMdkcucG5n/dissolve/70/gravity/SouthEast/dx/10/dy/65/text/QOW6kOWxseWwj-S6uueJqQ==/fontsize/400/dissolve/70/gravity/SouthEast/fill/I2ZmZmZmZg==/font/5b6u6L2v6ZuF6buR/dx/10/dy/35" /></p><p> </p><p class="qf_image big noneditable" contenteditable="false"><img src="https://pic.app.shanglushan.com/forum/20231016072214front2_0_129290_FtSRcsvYLSUEf-wVVWmRLrt-_VrE.jpg?watermark/3/image/aHR0cDovL3BpYy5hcHAuc2hhbmdsdXNoYW4uY29tL2FkbWluX0ZyeUpxNm1ZVDZaczFFclpPN1A5c1B5SENMdkcucG5n/dissolve/70/gravity/SouthEast/dx/10/dy/65/text/QOW6kOWxseWwj-S6uueJqQ==/fontsize/400/dissolve/70/gravity/SouthEast/fill/I2ZmZmZmZg==/font/5b6u6L2v6ZuF6buR/dx/10/dy/35" alt="" width="1280" height="819" data-qf-origin="forum/20231016072214front2_0_129290_FtSRcsvYLSUEf-wVVWmRLrt-_VrE.jpg?watermark/3/image/aHR0cDovL3BpYy5hcHAuc2hhbmdsdXNoYW4uY29tL2FkbWluX0ZyeUpxNm1ZVDZaczFFclpPN1A5c1B5SENMdkcucG5n/dissolve/70/gravity/SouthEast/dx/10/dy/65/text/QOW6kOWxseWwj-S6uueJqQ==/fontsize/400/dissolve/70/gravity/SouthEast/fill/I2ZmZmZmZg==/font/5b6u6L2v6ZuF6buR/dx/10/dy/35" /></p><p> </p><p>▲民警手写的几大张纸</p><p>最后</p><p>聋哑人旅游团</p><p>用最直观的肢体语言和一封道歉信</p><p>真诚地向老人团致歉</p><p>向调解民警致谢</p><p>双方握手言和</p><p> </p><p>弱有所助</p><p>情法相通</p><p>一次“无声胜有声”的调解</p><p>不仅为当事人架起了沟通的桥梁</p><p>也让他们在“无声”世界里听到了公正的声音</p><p>庐山公安将继续贯彻“云闪调”工作法</p><p>用心、用情、用力</p><p>快速高效化解每一起矛盾纠纷</p><p>让五湖四海的朋友们</p><p>高高兴兴上山来</p><p>不留遗憾回家去</p><p> </p><p> </p><p> </p><p> </p><p>来源:庐山公安局</p> <!----></div> 庐山民警真好 为你们点赞 挺好的点赞 挺好的点赞 挺好的点赞 为你们点个赞 及时处理好矛盾 为你们点赞
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